BOOKING INSTRUCTIONS
Once you have selected your Petite B&B you wish to book, you will be sent an Invoice to pay the necessary deposit payment to secure the B&B.
This deposit payment amount varies according to the length of your stay and is generally 20-50euro per night of the total nightly price.
This can be paid paid via PayPal or Credit Card.
Once this is paid you will receive a Booking Confirmation via email with the arrival details and instructions i.e your hosts contact details (phone and email), entry instructions e.g. the building code/s and instructions on how to reach your B&B from the airport/train station.
Your host will be in contact with you shortly after booking is confirmed to say hello, and to work out any finer details where necessary. ie precise arrival time etc. Guests are free to contact their hosts at any time from this point should their arrival time change.
Balance payment for outstanding amount is due on arrival to your B&B host. Settling your balance prior to arrival is also possible online - please request this anytime if you prefer this.
T&Cs/Cancellation Policy
Your Deposit payment as above at the time of booking, is non refundable at any time for any reason, but this amount is never lost if you need to cancel and remains a credit to you, to reuse and rebook, for the deposit payment for another B&B booking within 24 months. The credit amount can also be transferred to friends and family to be used also within 24 months of cancellation date.
Credits can only be used for a separate new booking and for a new deposit amount to secure a new B&B, it cannot be used for balance payments.
You are able to cancel and rebook once within the 24 month period. If you cancel again you may forfeit the deposit entirely.
Cancellations made within 3 weeks before arrival - 100% of the outstanding balance to your host is due and invoice will be sent to you to settle your due amount. A reciept will be issued to you immediately so you can claim this payment on your travel insurance.
Petite Paris is a very small personalised service and cancellations have massive impact on us. It is often unlikely we are able to rebook the dates you are cancelling in such a short time (which in most cases we have been reserving for you for many months in advance. However if we/the host is able to rebook your dates or some of the dates to other guests, you will get all or part of your balance payment refunded - depending on the number of nights we are able to rebook last minute.
WE HIGHLY RECOMMEND TAKING OUT TRAVEL INSURANCE to COVER YOU FOR UNEXPECTED CANCELLATION NEEDS
Furthermore in some discretionary cases and only for some B&Bs the balance you pay at the time of cancellation may be able to be used entirely for a future stay with Petite Paris, with no expiry date if your host agrees. So altogether this means both your deposit and balance payments could potentially remain a credit to you and can be used for an entirely new trip another time. One change allowed only.
Please Note: Medical Cancellations are not an automatic waiver of the T&Cs, even if you have a medical certificate. As much as we do sympathise with anyone having a sudden medical emergency, Petite Paris cannot carry that responsibility. Medical Emergencies are precisely why T&Cs exist and is one of the many reasons why they do for any accommodation service. Travel Insurance is there for these unexpected medical occasions, to protect you!
T&Cs may be waived entirely for bereavement of immediate family only, and with document proof. This needs to have occurred within the 3 week cancellation period. The deposit payment made at the time of booking remains non refundable at all times - but can be used as a credit for another deposit payment anytime.
T&Cs for BALANCE PAYMENTS for B&B hosts
After first booking payment is made the balance due to your host is due on arrival. If guest prefer to pay the total balance in full prior to arrival they may request this and an invoice will be sent to you with your hosts bank transfer details. Any additional transfer fees and conversion fees are to be paid for by the guest. A recieipt will then be issued to you from Petite Paris to confirm full payment has been made.
T&Cs for Reducing the number of nights after booking has been made and confirmed:
Any date change that is a reduction in the number of nights booked, is considered a cancellation by the guest. No amount of the original deposit amount is refunded and nor can it be applied to the new balance due. BUT CAN be used as a credit to go towards the deposit for another B&B booking another time.
For example: your booking total for 5 nights is 625euro and you paid 125euro deposit (25euro per night) which means balance due to your host at arrival is 500euro. If you reduce to say 3 nights, 50euro (25euro per night) is forfeited in the deposit. But 50euro remains a credit to you for another deposit amount for another B&B and the 500euro balance is still due to your host.
If this reduced number of nights occurs within the 4 weeks cancellation period, full balance payment may still be due to your host, unless we can rebook those dates - as per above.
Cancellation by Host ( this is a rare occurrence)
On the very rare occassion a Petite home owner needs to cancel an exisiting booking Petite Paris will reach out to you immediately as soon as we are informed about it, and offer you an alternate apartment, that is of equal comparison, features and value, or one that is considered an upgrade.
Cancellations by hosts are extremely rare as Petite Paris is here for precisely this reason, to be the middle man and ensure there are no hosts cancelling ‘just because’. We are NOT airbnb! If there needs to be a cancellation it is genuinely for unforeseen genuine reasons, medical, or building issues etc, And Petite Paris will relocate you to an apartment of equal or greater experience, style or size. While we cannot guarantee the same neighbourhood all Petite Paris homes are located in the heart of the city regardless with all amenities, transport buses metros, shops, boulangeries, cafes at your door and everything that makes the Parisian experience what it is. The essence of your stay and your Paris experience remains the same, and entirely intact. An alternate location within our collection does not constitute grounds for a cancellation or refund of your deposit or balance payment.
Should guests refuse the alternate accommodation this will be considered a cancellation on the guests part, as we assure all newly offered apartments are wonderful, Petite Paris approved, in Paris central as above, and will always be of equal or greater style, space etc, than the original.
Deposit payments paid are non-refundable and will still remain a credit to guests even if they refuse the new accommodation, to use for the deposit of another Petite B&B home another time - with no expiry date. This can be transferred to friends and family also.
If we cannot find you a Petite Paris home we can refund your deposit paid.
Cancellation of your stay during your stay (also extremely rare)
Should your accommodation become unavailable during your stay, ie sudden damage occurs or utilities fail, Petite Paris will immediately relocate you to another Petite Paris home available. Balance and booking transfers over to the new apartment or B&B.
Please note at such last minute emergency situations, the home we relocate you to may being a B&B guesthouse or a private self contained apartment - we wont leave you homeless but with limited last minute options we will offer you what we have available and it may naturally be a different style of home/ experience, etc.
You are free to decline the new home and search for your own relocation if you prefer and you will be refunded the balance paid for the nights you have lost ONLY.
Deposit paid at the time of booking remains non refundable. Balance for the nights already stayed are also not refundable.
Please do reach out if you have any questions at all.
Sincerely,
Regina. Owner - Petite Paris